File this under…”Say What?” or “You’ve Got To Be Kidding.” Consumerist had a particularly vexing post about a sister’s quest to find a cocktail dress in Macy’s for a holiday party. After searching the racks and finding nothing over a size 12, she did what any other smart shopper would do, she asked where she could find her size. But the answer she got will either have you raising one eyebrow or tell your girls to “hold your coat and your bag.”
After a dedicated search for a sales associate and politely asking where the women’s department might be, she was informed by an employee “Pam” that she was standing in it. Our savvy shopper pointed out that there were only casual clothes in that department. Pam replied that they’re upscale customers (you know the ones who actually dress up for work and go out), usually wear smaller sizes. In fact, she said that the store’s research tells them that plus-size customers don’t need formal wear.
Then Pam tells this sister that she should go to the Macy’s in a “black” mall, where they’d better be able to help her. Now here’s the part that got me: Pam was a sister too. Yes, really. But she was an equal opportunity size bigot because our shopper overheard Pam tell a white shopper the same thing.
But this encounter left our girl shook. She says “In less than 2 minutes, Pam managed to condescendingly call me fat, poor, and low class, insult all plus sized women in general, and make sweeping racist generalizations of “women of color” being fat and poor, all while being African-American herself. She couched all of her insults and rudeness in terms of “demographics” and delivered her spiel with a smile and superficially polite niceties (“ma’am” and “have a great day”). I was so shocked, angered, and insulted by Pam that I literally left that store in tears! I knew that if I tried to talk to any of the Macy’s managers about my conversation with Pam that I would get so worked up that I’d be either crying or yelling or both, so I made the decision to just leave.”
I know some other sisters who would have taken that opportunity to straighten Pam out. Literally.
The good news is that our shopper went to a different store and found a fabulous dress. But this is still bothering her (as it should). She wondered in her note to Consumerist whether she should shred her credit card and send a letter to Macy’s CEO. My answer: Hell yes. And don’t forget to mention Pam’s vexing customer service strategy.
Besides being annoyed with Macy’s the other thing that get’s me is that this is Macy’s, not say Bergdorf Goodman, Nordstrom’s, Neiman-Marcus or Saks Fifth Avenue. The funny thing is that the majority of the truly upscale stores will move heaven and earth to get a dress (of any size) for one of its customers. A good idea since 14 is the average size. Attention Barton Creek Macy’s” it’s time for a reality check!Read Also